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03/15/2012

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“Playbook” - the name alone speaks volumes about Zappos culture's emphasis on fun. It's hard to say though, as you said, if this mixture of fun and wackiness will remain relevant in years to come. Still, for the time being, Zappos culture seems to be working great for them. We just did a blogpost on it, in fact. http://zop.im/MRjtWG

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